UX · AI · Fintech
Creative direction
Ideas, systems and useful things—documented from the inside.
Barcelona · London · Remote
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A closer look at where AI customer support needs clear boundaries—especially around vulnerability, fraud, consent and escalation in regulated financial services.
Read the published article↗I transformed Georgia’s well-known card game into a complete Georgian-and-English digital experience. It includes three game formats, public and password-protected tables, live chat and player reactions, turn timers, trump and Joker actions, automatic scoring, Perfect Game logic, advanced avatars, themed card tables, sound, and a paperless score sheet for physical games.
PinnedOasis was designed as more than an e-commerce brand. This is the story of creating a calm, intentional and recognisable visual world—and making that feeling live across social media.
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How scepticism, multiple perspectives and a lifelong habit of digging deeper became a practical research mindset.
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A seamless travel platform shaped around simplicity, beauty and access for every level of digital confidence.
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Financial education should feel accessible—not intimidating. A closer look at language, trust and responsible AI in regulated fintech.
Read the article↗Compact evidence from the work behind the writing—four operational stories across risk, support, healthcare and commerce.
Mapped abnormal purchasing behaviour and helped strengthen identity-verification controls.
Structured knowledge and escalation rules for an agent handling around 40% of incoming queries.
Turned fragmented records and multiple stakeholders into clear next actions for coverage.
Built the end-to-end Oasis experience across Georgia and Barcelona.